CEO FORUM | Executive Attendees

On risk-bearing and shared-savings models:

“With disease management, you get some short-term gain. But investing in wellness initiatives to better manage the health of a population, you’re looking at a long-term gain that is yet to be defined.”

On performance improvement:

“It is shocking how enthusiastic our physicians became once they bought into Lean. I have never seen people drink the Kool-Aid like this—old and young alike embracing Lean. We’ve seen the greatest benefit in physician engagement in our clinics. We believe that we will be able to increase throughput by 25 percent.”

On redesigning care deliveries and structures:

“We’re structuring for wellness. We have case managers embedded in our clinics, and we’ve partnered with the YMCA to address childhood obesity issues. We’re helping coordinate access and transport to the YMCA to make sure children stay active.”

About Steve Carlson:

Steve Carlson is the president and chief executive officer of Community Medical Center in Missoula, Montana. His experience includes nine years heading Flagstaff Medical Center in Flagstaff, Arizona. He was also a senior executive officer for Northern Arizona Healthcare.