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Delivering Excellence in the New Healthcare World

The healthcare industry—one-sixth of the American economy—is being rapidly reshaped by the forces of disruption. To thrive in this new landscape, leaders must implement change management processes to foster and manage innovation capabilities or partner with others to deliver greater patient value. A survey of healthcare executives sheds light on how CEOs view these challenges and identifies trends in six key areas: big data and precision medicine, millennials, consolidation, the journey to value, return on technology investment and innovation, and changing marketplaces. The full report from Huron’s 2017 CEO Forum highlights how organizations must think, plan and act differently to deliver excellence in the new healthcare world.

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CEO's Top Priorities:

Executives at the 2017 Huron CEO Forum are guiding their organizations to deliver the best care at the best price for the best patient outcomes. We surveyed them on the biggest challenges they face and the skills leaders need most. Here’s what they chose:

Biggest Challenges Over The Next 10 Years
Most Needed Skills For Healthcare System Leaders

The Cost of Innovation

The numbers outline the cost of innovation.

Number of molecules being researched for new drugs
Potential cost of new breakthrough drugs.
Payment for every new innovation drains resources from other needs.

Consider this question

How should we handle innovations that deliver care that’s almost as good for a lot less money?

An average U.S. cataract surgery costs $3,500, yet doctors in Mexico perform the same surgery for 30 to 70 percent less. The outcomes are the same, but recovery times are slightly longer.

6 tips for crafting a Bring your own device policy

80 percent of individuals in the U.S. said they use smartphones and tablets for both personal and business purposes, according to a 2016 survey conducted by the Ponemon Institute. This trend is especially risky for healthcare organizations because of the high cost of security breaches and the need for ongoing communication with patients and colleagues.

Here are six tips for crafting an effective bring your own device (BYOD) policy:

  1. Survey employees about which personally owned devices they use and for which tasks.
  2. Develop policies for data governance and acceptable use.
  3. Implement security provisions that level the playing field between personally owned devices and corporate-owned devices, while balancing security with employee privacy.
  1. Anticipate devices being lost or stolen.
  2. Stay current with guidance from federal and regulatory bodies on secure text messaging.
  3. Educate and engage your employees.

Agree or disagree: Hospitals are not the future of healthcare

Three takes from David Bernd, CEO Emeritus of Sentara Healthcare, Avijit Ghosh, CEO of the University of Illinois Hospital and Clinics, and Andrew Waldeck, Strategy and Innovation at Huron.

"There have been predictions of the demise of the acute care hospital for many, many years. I think it will always be a key part of the healthcare system."

David Bernd
CEO Emeritus, Sentara Healthcare
*2017 CEO Forum Chair

"The traditional way people have thought about healthcare is the delivery of episodic care. The challenge is to ask whether that is the right way of thinking about healthcare."

Avijit Ghosh
CEO, University of Illinois Hospital and Clinics

"Hopefully what we are talking about in 10 years is a healthcare system that is far more diffused than it is today. It is community based, not institutional based, and it’s designed around the unique needs and ambitions of you and me as individuals."

Andrew Waldeck
Strategy and Innovation at Huron

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